Water Service Request (ON/OFF)

DO NOT USE THIS FORM IF YOUR WATER HAS BEEN DISCONNECTED FOR NON-PAYMENT. If your water is disconnected for nonpayment, you must go to the Administration and Finance Building 135 Laurens St NW between the hours of 8:10-5:00. After hours, please call 642-7620.

NOTE! 24 hour notice (1 business day) is required (48 hours / 2 business days if email is sent after 3:00 PM) for water service request to be sent to the field for completion. City personnel DO NOT complete these service orders on weekends or holidays.

Same Day Cut On Service is available for an additional fee of $30. This charge must be paid in advance by visiting our offices located at 135 Laurens Street SW, Aiken, SC 29801. Requests for same day service must be made before 4 PM each business day (Monday – Friday).

If you are experiencing an emergency with your water service please call 803-642-7617 during business hours or Aiken Public Safety Dispatch at 803-642-7620 after business hours and on weekends.

Only numbers and no dashes
Where the recurring or last bill will be sent to
I agree, and it is my intent, to sign this service request and waiver by electronically submitting this request to the City of Aiken. I understand that my signing and submitting this request for service and waiver in this fashion is the legal equivalent of having placed my handwritten signature on it and this affirmation. I understand and agree that by electronically signing and submitting this request for service and waiver in this fashion I am affirming to the truth of the information contained therein.

It is the customer's responsibility to have all of the water faucets, spigots, etc. (inside and outside) at the service address in the "OFF" position prior to requesting water service.

Therefore, the Property Owner/Renter/Occupant hereby RELEASES, WAlVES and DISCHARGES the City of Aiken its successors and assigns, and its officers, employees, agents and consultants, from all liability, loss, claims, damages to persons or property, in any way resulting from or related to the reconnection of the water service to this property.

Additionally, by clicking submit I have read and understood this Agreement & Waiver and assume all risk and responsibility associated with the requested service.


Finance Department Information

Hours of Operation:
Monday through Friday
8:10 a.m. to 5:00 p.m.

Mailing Address:
P.O Box 1177
Aiken, SC 29802

Physical Address:
135 Laurens St. SW
Aiken, SC 29801



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