The City of Aiken now offers telephone payments for water bills. This option is available through our payment processing partner, Paymentus™.

  • Benefits for our customers are:
  • NO lines / NO waiting!!
  • The convenience of making your payment 24/7.
  • Cost of postage and eliminating the uncertainty of postal mail.

Payments not submitted to the Finance Office before 5 PM on the 20th of the month now have an option of paying only a convenience fee if the phone payment is submitted before 11:30 PM on the 20th of the month the payment will not be considered late.

The process is simple:

  • Have your account number ready, found on your monthly bill.
  • Call our office at 803-642-7603 and press option 1.
  • Follow the phone prompts to complete your payment.
  • Write down your confirmation number for your records.

Other ways to make monthly payments are in person at 214 Park Avenue SW during normal business hours; or

  • US POSTAL: PO Box 1608, Aiken, SC, 29802
  • AUTO PAYMENTS: Bank Draft
  • DROP BOXES: located at 214 Park Avenue SW and
    at Odell Weeks Center, 1700 Whiskey Road
  • ONLINE: www.cityofaikensc.gov (Top Menu Tab “Services”)

If you have any other questions, call at 803-642-7603 option 2.