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Make Payments for Water Bill by Phone

Thursday, September 16, 2021

The City of Aiken now offers telephone payments for water bills. This option is available through our payment processing partner, Paymentus™.

  • Benefits for our customers are:
  • NO lines / NO waiting!!
  • The convenience of making your payment 24/7.
  • Cost of postage and eliminating the uncertainty of postal mail.

Payments not submitted to the Finance Office before 5 PM on the 20th of the month now have an option of paying only a convenience fee if the phone payment is submitted before 11:30 PM on the 20th of the month the payment will not be considered late.

The process is simple:

  • Have your account number ready, found on your monthly bill.
  • Call our office at 803-642-7603 and press option 1.
  • Follow the phone prompts to complete your payment.
  • Write down your confirmation number for your records.

Other ways to make monthly payments are in person at 214 Park Avenue SW during normal business hours; or

  • US POSTAL: PO Box 1608, Aiken, SC, 29802
  • AUTO PAYMENTS: Bank Draft
  • DROP BOXES: located at 214 Park Avenue SW and
    at Odell Weeks Center, 1700 Whiskey Road
  • ONLINE: www.cityofaikensc.gov (Top Menu Tab “Services”)

If you have any other questions, call at 803-642-7603 option 2.

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General Information

Hours of Operation:
Monday through Friday
8:10 a.m. to 5:00 p.m.

Mailing Address
P.O Box 1177
Aiken, SC 29802

Physical Address
111 Chesterfield St. S
Aiken, SC 29801

Phone:
803-642-7654