834 Beaufort St NE • Aiken, SC 29801 • 803-642-7620

City of Aiken Smart911 Services


Sign up today. Because every second counts.

City of Aiken residents can now sign up for a free service called Smart911 that provides vital information to emergency responders when you call 911. Smart911 is a free service that allows residents to provide critical information, such as emergency contacts, children’s photos or medical conditions, on a secure website for access by emergency responders.

Residents without a home computer may signup with Smart911 from the Aiken County E911 Addressing office, the Service Center at the Aiken County Government Center, and any ABBE library location.

Help EMS treat you

Tell Smart911 about your family’s medical issues – like heart conditions, allergies and stroke history. This way when 9-1-1 receives a call, EMS will arrive with the appropriate equipment. For those who have a family member with Alzheimer’s, Autism or who is deaf, this service helps as well. Instantly 9-1-1 knows the caller’s condition and location without having to rely on verbal communication.

Help Police protect you

Smart911 information can help police in numerous ways. Today when a child goes missing, it takes time for police to obtain a photo of the missing child. With Smart911 police will have that photo instantly and can begin a wide scale search sooner. Additionally, this service helps police locate you if your 9-1-1 call drops for any reason. This allows the police to locate you and your family more quickly during emergencies.

Help the fire department rescue you

With Smart911, call takers can notify firefighters of exactly how many people live in your house – including pets – to ensure that everyone is rescued during a fire. Additionally, if you live in an apartment building, firefighters will not only know the address, but the floor and apartment number as well.

Your information is 100% private

Your family’s profile information is completely private and secure. The details you enter on is secure and protected and is only shared with 9-1-1 dispatchers and first responders in the field, and only when you or your family members dial 9-1-1.

Protect your pets

Through Smart911, when police officers or EMTs arrive on the scene of an emergency they know if a dog is on premise and can take steps to see that the victim gets immediate attention without harm coming to a protective pet. Additionally, according to the U.S. Fire Administration (USFA), there are an estimated 2,560 civilian fire fatalities each year, deaths that generally occur when an individual is escaping, sleeping or is unable to act. With Smart911, firefighters know where bedrooms are located, who lives at a property, their names and such things as the location of a gas main. This is the type of information that can save the lives of people and the animals they love, and authorities generally agree that at least 40,000 pets die yearly from smoke inhalation.


Sign up today. Because every second counts.